Whatsapp Q&A

Privacy Policy

Privacy Policy

At Decoupling Expertise, we are committed to protecting your personal data in accordance with the Personal Data Protection Act of Singapore (PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you interact with us.

 

1. About Decoupling Expertise

Decoupling Expertise offers strategic advisory and research on decoupling and second-property investment planning specific to the procurement of an investment property. Legal advice and document execution are conducted directly by our partner conveyancing law firms, ensuring full compliance while we focus on investment strategy and planning.

 

2. Information We Collect

We only collect personal data that you voluntarily provide when reaching out to us. This may include:

  • Name
  • Mobile number
  • Details you include in your WhatsApp message

We collect data only through:

  • WhatsApp click-to-chat links on our website

We do not collect data automatically through this website at this time.

 

3. How We Use Your Information

We use personal data solely to:

  • Respond to enquiries
  • Provide information about our advisory services
  • Arrange non-obligatory consultations upon request
  • Share relevant educational content if asked

We do not use personal data for automated profiling or unrelated marketing.

 

4. Disclosure of Information

We do not sell, rent, or trade your personal data. Information may be shared only with:

  • Partner conveyancing law firms if you choose to engage legal work
  • Technology providers that support WhatsApp communication

All third parties are expected to comply with PDPA protection standards.

 

5. Data Retention

We retain data only for as long as required to:

  • Fulfil the purpose of the communication
  • Meet business or legal requirements
  • Maintain records of services provided (where applicable)

 

Data that is no longer needed will be securely deleted.

 

6. Data Protection & Security

We adopt reasonable safeguards to protect personal data from:

  • Unauthorised access
  • Loss or misuse
  • Disclosure without consent

 

However, no online communication is fully secure. We cannot guarantee absolute protection of data transmitted electronically.

 

7. Third-Party Links

Our site may contain links to external platforms (including WhatsApp).
 We are not responsible for:

  • Third-party privacy practices
  • Third-party data security measures

 

You are encouraged to review their respective privacy policies.

 

8. Access, Correction & Withdrawal of Consent

You may request to:

  • Access your personal data
  • Correct inaccuracies
  • Withdraw consent for future communication

Contact us at:

  • WhatsApp
  • Email

If consent is withdrawn, we may be unable to respond or provide services.

 

9. Children’s Data

Our website and services are intended for adults. We do not knowingly collect personal data from individuals under 18.

 

10. Updates to This Policy

This Privacy Policy may be updated when:

  • Regulations change
  • Our data practices evolve

The date at the top will always reflect the latest version.

 

 

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Jue Wen

Author

Jue Wen is the property analyst and content marketing lead at decoupling expertise.
He specialises in helping clients overcome the complexities involved in owning their second private property in Singapore.
He had over 10 years of experience in real estate investing and have written over 40 detail guides on decoupling and minimising ABSD. He is a licensed real estate consultant and holds a Bachelor degree in Business Management from the Nanyang Technological University.

Kenji

Co-Author

Kenji is the Group Division Director of ERA Realty Network.
He have got over 20 years of experience in real estate and have successfully helped over 50 couples purchased their second property. He specialises in helping client achieve the best approach towards acquiring their ideal investment properties while minimising ABSD.